Communicating Effectively: 3 Modalities


Communication occurs when signals carry information-bearing messages between a source (or sender) and a destination (or receiver). (Krauss, 2002) Communication has changed much over the years and has come to include various methods to interchange information through modes of text, audio, and video and continues to evolve as technology and social media grow. But no matter what medium we choose to convey our messages “the selection of a medium can have a drastic impact on both the efficiency of your communication and the interpretation of your message.” (DeMers, 2015)

For example, in the “Art of Effective Communication” three modes of communication are presented; email, voicemail, and face-to-face. The selection of medium plays a small but significant role in how a message is relayed. After careful reflection of the “Art of Effective Communication” my overall interpretation of each modality presented; email, voicemail, and face-to-face did not change what was being communicated. The sender in this case Jane wanted the receiver Mark to understand the importance of sharing information to conclude her report. However, in each example used to deliver the message the tone was the only thing I felt changed how I perceived the message to come across (polite, angry, demanding, etc.…). The tone of voice I felt did resonate differently from the email versus the voicemail and face-to-face. In the email I thought the tone was somewhat demanding and could be misconstrued as pointing the finger in a sense. As Jane’s work was contingent on Mark getting the data/report over to her. Where as the voicemail and face-to-face conversation there was the same urgency to receive the information needed however, the voice element provided a more clam and less demanding tone than the email counterpart. “Mastering effective communication is not necessarily done by improving one’s message but rather by improving the delivery of the message. “(DeMers, 2015)






DeMers, J. (2015). Communication in 2015: Text, Voice, Video or InPerson. Retrieved from

Krauss, R. (2002). The Psychology of Verbal Communication. Retrieved from

Laureate Education. (n.d.). The Art of Effective Communication. Retrieved from

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